This policy aims to protect all parties in the logistics process and clarify how refunds are handled.
1. Free Cancellation
The customer can cancel the order for free and receive a full refund before the representative moves from their location to accept and collect the shipment.
2. Cancellation Fees
If the order is canceled after the representative heads to the pickup point, compensation fees may be deducted from the refunded amount.
3. Refund Timeframe
Refunding to a credit card or digital wallet usually takes 3 to 14 business days depending on bank policies.